Frequently Asked Questions
Please contact us for any and all questions and support:
arosapparel@gmail.com
What is your online return policy?
Returns are accepted with receipt and tags intact for refund or exchange, less the original shipping cost and processing fees, within 10 days of receiving your order. Please send your return within 3 days to ensure the goods arrive back at our location before the 10 day window expires. Items must be returned in the same condition as when they left the store. All sales are final on inflatables. We do not offer any returns or exchanges on Sale Items. Customer responsible for all exchange shipping fees.
Please ship your return in packaging suitable for the return trip. 25% restocking fee may be deducted from original order, depending on return condition of merchandise.
Customers are responsible for the shipping costs of returns. UPS, USPS, FEDEX, and DHL are all acceptable carriers for returns.
Please send your return to:
Aros
379 Keinath Dr.
Frankenmuth, MI 48734
Where does Aros ship?
We ship to all 50 states and internationally via USPS, please contact us through email (email@shoparos.com) for any additional details. Buyer is responsible for any and all custom fees/duty or VAT taxes assessed by their country. These fees are additional to what is paid for shipping on our e-commerce site and checkout process.
I can’t track my package, what should I do?
You can go to www.usps.com anytime to view and monitor the status of your shipments, by inserting the tracking number supplied.
What if my package is lost or stolen?
Our free shipping option does not include insurance on your package. You are 100% responsible for the information provided for shipment and arranging delivery times with local shipping authorities (USPS). If you would like to purchase additional insurance, please complete payment of $10 to the below link and notify us immediately:
shoparos.com/shipping
When will my package ship out?
We ship orders on normal business days, Monday through Friday. We currently our shipping orders 1-3 weeks out.
Can Aros ship to more than one address in a single order?
Unfortunately, at this time we are unable to ship to more than one address in a single order. Remember that you can always contact our customer service who will be happy to assist you at email@shoparos.com
What should I do to buy from your site?
Once you visit the shop icon, select the article you wish to purchase, put it in your shopping bag and click "add to cart". You can then choose the type of payment you wish to use and, once your transaction has taken place, you will receive a confirmation e-mail about the status of your payment and order.
How will I know my order has been received?
After your purchase has been made you will receive a confirmation e-mail.
What payment methods does Aros accept?
You can choose to pay by credit card or debit card. Aros accepts: Visa, Master Card, Discover and American Express.
Is it safe to use my credit card online?
At Aros all payments are made using the most advanced technological systems and coding methods.
Will my personal information be kept private?
We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your personal data without your authorization.
Will there be additional duties or taxes payable on my purchase?
If the recipient's address is part of the United States, there will be no added costs. For non-US, however, you will need to check with your local customs office the tariffs that may apply.
Why did we create the Sleep Hoodie?
We've all been there, whether you're on a plane, train or car resting becomes a painful and exhausting task in itself? We came up with the idea of having a comfortable hoodie that actually allows you to sleep and rest comfortably. That's when the Aros Sleep Hoodie was created, a discreet, comfortable and effortless way to rest. Assisting in the nuisance of window seats, or waking up with awful neck pain is removed by using our hoodies. We use the finest quality and craftsmanship in the production of the Aros Sleep Hoodie which is manufactured in the U.S.A.
How do I know my new item will fit me?
When you click on a garment a measurement table will appear next to it. Simply cross-check these measurements with your own to ensure you have ordered the correct size.
Part of my item has broken. Can you send me a replacement?
Unfortunately, we can only sell complete garments and not parts of them. Although, we do provide replacement inflatable's for a cost of $10 per inflatable.
Do you sell replacement inflatables?
Yes, we offer replacement inflatables at a cost of $10. Please email us at email@shoparos.com for further assistance.